Question 1

How do I upgrade my account?

Accepted Answer

Navigate to the Pricing page from your dashboard or visit /pricing. Choose between Core ($25 for a 30-day sprint) or Full ($50 for a 90-day campaign). Click the upgrade button and complete checkout through our secure Stripe payment system.

Question 2

What's the difference between Core and Full?

Accepted Answer

Core ($25 / 30-day sprint) gives you 10 resumes, 10 AI cover letters, 10 job match analyses, 10 eval uploads, AI summaries, and all 6 templates. Full ($50 / 90-day campaign) provides unlimited resumes, 200 cover letters, 200 job matches, LinkedIn profile analysis, and 30 eval uploads.

Question 3

How do I cancel or get a refund?

Accepted Answer

Debriefed uses one-time purchases, not recurring subscriptions - so there's nothing to cancel. If you're unsatisfied within 7 days of purchase, contact support@getdebriefed.co for refund consideration.

Question 4

What happens when my access ends?

Accepted Answer

When your access ends, your account reverts to the Free tier. All your resumes and data are preserved - you just can't create new ones beyond Free limits until you purchase again.

Question 5

How do I create my first resume?

Accepted Answer

From your Dashboard, click "Create Resume" or navigate to the Resumes section. Choose between Private or Federal resume format. Fill in your information using the guided form - your military background will be pre-populated.

Question 6

What's the difference between Private and Federal resumes?

Accepted Answer

Private resumes are standard 1-2 page resumes for private sector jobs. Federal resumes are USAJOBS-compliant documents that require detailed information including hours worked, supervisor contact info, and salary history.

Question 7

How do I use the bullet translator?

Accepted Answer

In the resume editor, click on any bullet point and select "Translate." Paste your military-speak bullet and our AI will convert it to civilian language.

Question 8

Can I download my resume as PDF or Word?

Accepted Answer

Yes! Click the Download button and choose your format. PDF is recommended for most applications. DOCX is useful if you need to make manual edits.

Question 9

What is Job Match Analysis?

Accepted Answer

Job Match Analysis lets you paste a job posting, and our AI compares it against your resume. You'll see a match percentage, skill gaps, and specific recommendations for tailoring your resume.

Question 10

How does the LinkedIn Optimizer work?

Accepted Answer

Free tier: Generate an optimized headline and professional summary. Core/Full tiers: Upload your existing LinkedIn profile for comprehensive analysis including skills recommendations and keyword optimization.

Question 11

What is Smart Apply & Skills by Rank?

Accepted Answer

This feature recommends skills and competencies based on your military rank and experience level. We map your rank to equivalent civilian competencies.

Question 12

How do I upload my military evaluations?

Accepted Answer

Upload your FITREP, NCOER, OER, or EPR as a PDF or image. Our OCR extracts the text, and our AI identifies key achievements and bullet points for your resume.

Question 13

Why isn't my data saving?

Accepted Answer

Check your internet connection. Debriefed auto-saves your work but requires connectivity. If issues persist, try refreshing the page. Contact support@getdebriefed.co if problems continue.

Question 14

How do I reset my password?

Accepted Answer

Click 'Forgot Password' on the login page and enter your email. You'll receive a password reset link within a few minutes.

Question 15

What browsers are supported?

Accepted Answer

Debriefed works best on Chrome (recommended), Firefox, Safari, and Edge. We support the latest two versions of each browser.

Operations Manual

Frequently Asked Questions

Account & Billing

Resume Building

Features

Technical

Still Need Help?